Refund policy
Last updated
Seven-day refund window
You may request a full refund within 7 days of payment if none of the credits issued for that purchase have been used. Used credits and requests after 7 days are not eligible, except as required by applicable law.
Generation failures
If generation fails, the credits deducted for that task are returned automatically. A successfully completed result still consumes credits even if you are dissatisfied with its appearance.
Duplicate charges or missing credits
Duplicate charges and payments for which purchased credits were not delivered are eligible for a full refund regardless of the standard time window.
After a refund
Unused credits issued for the refunded purchase are removed. Credits already spent are not recovered or made into a negative balance.
Request handling
Email support@aidancevideos.com with your Order ID to request a refund. The operator reviews requests and issues approved refunds through Waffo. Credits update after Waffo confirms the refund. Mandatory consumer rights remain unaffected.